Terms and Conditions

TERMS & CONDITIONS

TERMS OF USE OF THE WEBSITE

  • “Emporium Star General Trading LLC” maintains the https://www.sageappliances.ae/ website(“Site”).
  • United Arab Emirates is our country of domicile and stipulate that the governing law is the local law.
  • Visa or MasterCard debit and credit cards in AED will be accepted for payment
  • We will not trade with or provide any services to OFAC and sanctioned countries
  • Customer using the website who are Minor / under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.
     

DELIVERY & SHIPPING POLICY

  • The process of shipping the items/goods inside UAE will be by Courier(Fetchr).
  • For UAE customers, delivery charges will be free for order more than or equals to AED 289.
  • We also deliver to Oman, Bahrain. We accept only Credit/Debit card payment orders from Oman and Bahrain.
  • Delivery duration
    • Local : 1 to 4 business days
    • International and GCC Countries : 7 to 15 business days

RETURN POLICY

Enjoy shopping on www.sageappliances.ae with these great return policy features:

Items shipped from www.sageappliances.ae can be returned within 15 days of receipt of shipment in following cases.

Case 1: If delivered item was defective.

Case 2: If you received a wrong item

We will take care of the return shipping costs inside UAE.
 

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. If customer paid by credit card, transaction fee of 2.75% will be charged. Please allow for up to 7 working days for the refund transfer to be completed.